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Sherlock Support

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  • Will Sherlock fit in my handlebar?

    Check if your phone is compatible with Sherlock APP Long story short, being Sherlock a flexible cylinder, there are 3 main requirements: Internal diameter of the handlebar between 19 and 23 mm;If...

  • Is Sherlock available in my country?

    Here you can find the complete list of countries where Sherlock is available: Aland IslandsAndorraAustriaBelgiumBulgariaCanadaCroatiaCyprusCzech RepublicDenmarkEstoniaFaroe IslandsFinlandFran...

  • What if the thief knows about Sherlock? Will they remove it?

    To remove Sherlock, first it has to be seen. That's why we designed it to look like the average end bar plug: it goes unnoticed. Keep in mind that a visible fastened device can still be easily knoc...

  • What happens after 2 years of Internet connection?

    Sherlock comes with 2 years of Internet connection already included in the price. From the third year on, the subscription will cost €3 per month.

  • How does Sherlock work?

    Sherlock is a GPS anti-theft device for bicycles.Sherlock must be turned ON every time the bike is parked, standing close to the device. Once activated, any movement triggers the theft mode: an imm...

  • Can I install Sherlock elsewhere than the handlebar?

    Sherlock is designed to be installed in the handlebar.It may work somewhere else, but functioning is not guaranteed. If installed in the seatpost, for example, it may "fall" inside and metal walls ...

  • How do I know when the battery needs to be charged?

    You get a notification on your phone when the battery reaches a critical threshold.

  • What does the LED light mean?

    The LED indicator is next to the USB port on Sherlock head. It turns on when power is reaching the charging circuit.  It does not turn off when battery is fully charged: the device will send a not...

  • How long will the battery last?

    Sherlock battery life depends on device use.The main difference is between: standby mode: both when the alarm is ON and OFF; theft mode: when the alarm has been triggered and tracking is going on....

  • What comes with Sherlock in the box?

    Sherlock Box contains: Sherlock device MicroUSB cable Twin cap Handbook Don't throw away the packaging! It contains the barcode required for the first pairing.