Sherlock Support

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  • What if I have grips or bar tape?

    There is plenty of different grips on the market, so we are going to state general rules that influence compatibility. We encourage any solution that doesn’t modify the product or cover its “he...

  • What is the Tracking Code?

    The Tracking Code is an alphanumeric code generated each time Sherlock goes in theft mode and is different for every theft event. It allows anyone to check your Bike position, by entering the code ...

  • What is the IMEI code?

    The IMEI (International Mobile Equipment Identity) is a numeric code that identifies each mobile device. You can find Sherlock IMEI above the barcode on the box or in Sherlock Info, inside the Bike...

  • Why the app "Cannot find Sherlock"?

    This message appears in the app when there is a Bluetooth communication fail between the smartphone and Sherlock. To fix this, remember to: Keep Sherlock close to your smartphone: 20 cm is close e...

  • Is Sherlock available in my country?

    Here you can find the complete list of countries where Sherlock is available: Aland IslandsAndorraAustriaBelgiumBulgariaCanadaCroatiaCyprusCzech RepublicDenmarkEstoniaFaroe IslandsFinlandFran...

  • What happens after 2 years of Internet connection?

    Sherlock comes with 2 years of Internet connection already included in the price. From the third year on, the subscription will cost €3 per month.

  • How do I know when the battery needs to be charged?

    You get a notification on your phone when the battery reaches a critical threshold.

  • What is the PIN code for?

    The PIN code is how Sherlock restricts its access only to its owner.The first time a device is paired to a smartphone, a default 6-figures PIN code (123456) is required to finish the procedure. Aft...

  • What does the LED light mean?

    The LED indicator is next to the USB port on Sherlock head. It turns on when power is reaching the charging circuit.  It does not turn off when battery is fully charged: the device will send a not...

  • What is the Bike Passport?

    The Bike Passport is a digital document that collects information about the bicycle and its owner, in order to share it with friends and police in case of theft.It is automatically generated with i...