Sherlock Support

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  • Is Sherlock App compatible with my phone?

    This page is continuously updated.Please, check it our frequently to discover more on your smartphone compatibility with Sherlock. Check also our guide for handlebar compatibility You need an iOS o...

  • Can I use Sherlock from Web App?

    Is possible to track your device from Web App only when the device is in tracking mode ,using the tracking code. Go to our website homepage Scroll down and select police access Insert the tracking...

  • Is it possible to change SIM?

    Sherlock utilize embedded SIM card, so it's NOT possible change it.The SIM can operate in all the Available country using the 2G network. Here is the link to all available country

  • What is pairing and how does it work?

    Pairing is the way to make your smartphone and Sherlock trust each other. It requires a strong Bluetooth connection (click here to find how to achieve it) and must be reached via Sherlock app, not...

  • Why do I get "Response status code was unacceptable: 400"?

    The Sherlock support only numbers and letters, so if your bike name contain special characters ( & / ' ? ! , etc.) Sherlock couldn't recognize it. To avoid this error rename your bike in the APP us...

  • How do I charge the device?

    Sherlock could be charged using wall adapter, usb port or powerbank. In order to have a fast charge on Sherlock using a wall adapter, you should use a charger with at least 0.5A  

  • What is the shipping time?

    Shipping time is one week to all the countries in which Sherlock is available: available countries

  • How does Sherlock work?

    Sherlock is a GPS anti-theft device for bicycles.Sherlock must be turned ON every time the bike is parked, standing close to the device. Once activated, any movement triggers the theft mode: an imm...

  • When do the 2 years of free internet connection start?

    The 2 years of free internet connection start on the day you activate your device with the app.

  • Can I wait to activate the device?

    Yes, but only 90 days from the shipping date. After that, you may incur in additional costs.